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Policies

Shipment Policy

Unless otherwise noted, orders generally ship within 5 business days.  Jake's will not be held responsible for items lost, stolen, or damaged during transit.

Discounts can not be applied to previously placed orders.

Refund Policy

We will gladly refund within 15 days of your purchase if the item is in unworn and in original condition with tags still attached. Copy of invoice must be included with items in order for us to issue a refund.  

ALL SALES ARE FINAL ON SALE ITEMS

No exchanges or refunds will be accepted on sale items. No exceptions.

Please send the item(s) directly to Jake's at 17 King Street East Bowmanville, Ontario, Canada L1C 1N1. As soon as your item is received and approved we will issue you a refund for the value of your original item(s). Customer is responsible for all shipping costs.

Exchange Policy (if applicable)

We want you to love your item(s) but understand that sometimes item(s) need to be exchanged for various reasons (wrong size, color, etc.). Please note that we can not guarantee we will have the item you purchased available at the time of exchange as our inventory fluctuates on a daily basis. If you need to make an exchange your item please email us at shopjakes@gmail.com.

Defective Items

Defective items may be eligible for replacement or store credit. The merchandise must be assessed and deemed defective by us. Please contact us by email at shopjakes@gmail.com for assessment instructions.

Exchange Rate

All of our prices are in Canadian dollars. 

Final Sale Items

Swimwear, Sale Items, Undergarments, Jewelry, Beauty and Body Products are all final sale.

 Restocking Items

We try our best to advertise when new or returning items will be back in the store. However, please understand that we rely on wholesalers and can often not provide an exact date. As soon as we know, we will be sure to announce on Instagram, Facebook and Twitter.  

Weekend Emails 

Time with family is precious and all emails received on a weekend may be answered the following business day.